Product Experience Operations Specialist

Permanent employee, Full-time · London (UK)

Deine Mission

The Product Experience Operations Specialist supports out Meta's experiential and operational initiatives by managing demos, staffing, and event logistics. This hybrid role blends hands-on execution with structured process management, ensuring seamless delivery of Meta’s product experiences across internal and external activations. The ideal candidate is detail-oriented, people-focused, and comfortable balancing creative problem-solving with operational precision.

Product Experience Management:
Coordinate, set up, and maintain demo environments for Meta’s products and experiences. Ensure all hardware and software are functional, updated, and aligned with current narratives.
Product Experience Delivery
Plan, coordinate, and deliver compelling product demonstrations across internal and external activations.
Ensure all demo hardware, software, and environments are updated, functional, and aligned with Meta’s product stories and messaging.
Support technical setup, troubleshooting, and optimization to guarantee best-in-class demo performance.
Gather insights from demos and events to inform future improvements and enhance the overall user experience.
Field Operations & Staffing:
Work closely with Regional Operations Manager to align on staffing schedules, onboarding, and communication for external Product Experience Specialist teams and brand ambassadors.
Process Optimization:
Develop and maintain streamlined operational workflows, documentation, and tracking systems to improve efficiency and consistency.
Budget & Resource Tracking:
Support budget planning, purchasing, and expense reconciliation for demos and events. Ensure cost efficiency while maintaining high-quality standards.
Event Logistics:
Oversee logistics for activations and events, including travel, materials, setup, and on-site support to ensure smooth execution.
Training & Knowledge Enablement:
Deliver and support training programs for field and demo staff to ensure consistency, technical proficiency, and brand alignment. Create easy-to-follow playbooks, guides, and briefing materials for new team members and partners.

Dein Profil

Skills & Attributes

Strong organizational and communication skills.
Process-driven mindset with attention to detail.
Experience in event logistics, staffing coordination, or demo operations.
Financial awareness and confidence managing budgets.
Collaborative, adaptable, and people-oriented approach.
Tech-savvy and familiar with Meta’s products or similar ecosystems.
Level One Troubleshooting experience
Experience in delivering presentations and/or product demonstrations to C level audience

Qualifications

Bachelor’s degree or equivalent experience in Operations, Event Management, Marketing, or Business Administration.
3+ years of experience in operations, event production, staffing and/or demo management.
Proficiency with Google Workspace and project management tools
Ability to work on-site a minimum of 3 days per week and travel up to 30% of the time for activations, training, and support.

Warum Wir?

At nonplusultra Sales GmbH, we place great value on an open and appreciative corporate culture. We want you to feel comfortable, grow and reach your full potential. Join our team and help shape the future of technology training!

We look forward to your application!

Diese Recruiting Steps erwarten dich

Culture Fit - In the first interview with our people team, you'll get a first glimpse of our culture and company
Professional discussion - Here you'll delve into the technical aspects with our representatives and learn all about the role and its responsibilities
In the final round, Meta would, of course, like to get to know you in a brief interview

Apply for this job

Über uns

WE LEAD INSPIRING BRANDS TO SUCCESS.
nonplusultra verhilft internationalen Tech-Brands zum langfristigen Wachstum im europäischen Retail. Mit unserem vielfach bewährten Framework und dem Einsatz neuester Technologien entwickeln wir die richtige Strategie für die Sales Kanäle von morgen. So führen unsere Top-Talente globale Leader wie Amazon, Meta sowie aufstrebende Scale-Ups wie Sumup oder Ring zur erfolgreichen Vermarktung ihrer Produkte. Werde Teil unseres Teams und verwandle großartige Visionen in messbare Resultate.

UNSERE CORE-VALUES
TAKE THE LEAD: Wir sind proaktiv und ownen unser Business.
DATA BUILDS OPINION: Unsere Argumente basieren auf Fakten statt Vermutungen.
GO WHERE THE PAIN IS: Wir suchen aktiv den Weg aus der Komfortzone, um persönlich zu wachsen.
TRUST FORMS LOYALTY: Wir folgen unseren Werten und formen langfristige Partnerschaften.
SPREAD GOOD VIBES: Der Spaß kommt bei uns nie zu kurz.

SO BEWERTEN UNS UNSERE KOLLEGEN

Your mission

Product Experience Management:
Coordinate, set up, and maintain demo environments for Meta’s products and experiences. Ensure all hardware and software are functional, updated, and aligned with current narratives.
Product Experience Delivery:
Plan, coordinate, and deliver compelling product demonstrations across internal and external activations.
Ensure all demo hardware, software, and environments are updated, functional, and aligned with Meta’s product stories and messaging.
Support technical setup, troubleshooting, and optimization to guarantee best-in-class demo performance.
Gather insights from demos and events to inform future improvements and enhance the overall user experience.
Field Operations & Staffing:
Work closely with Regional Operations Manager to align on staffing schedules, onboarding, and communication for external Product Experience Specialist teams and brand ambassadors.
Process Optimization:
Develop and maintain streamlined operational workflows, documentation, and tracking systems to improve efficiency and consistency.
Budget & Resource Tracking:
Support budget planning, purchasing, and expense reconciliation for demos and events. Ensure cost efficiency while maintaining high-quality standards.
Event Logistics:
Oversee logistics for activations and events, including travel, materials, setup, and on-site support to ensure smooth execution.
Training & Knowledge Enablement:
Deliver and support training programs for field and demo staff to ensure consistency, technical proficiency, and brand alignment. Create easy-to-follow playbooks, guides, and briefing materials for new team members and partners.

Your profile

Skills & Attributes

Strong organizational and communication skills.
Process-driven mindset with attention to detail.
Experience in event logistics, staffing coordination, or demo operations.
Financial awareness and confidence managing budgets.
Collaborative, adaptable, and people-oriented approach.
Tech-savvy and familiar with Meta’s products or similar ecosystems.
Level One Troubleshooting experience
Experience in delivering presentations and/or product demonstrations to C level audience

Qualifications

Bachelor’s degree or equivalent experience in Operations, Event Management, Marketing, or Business Administration.
3+ years of experience in operations, event production, staffing and/or demo management.
Proficiency with Google Workspace and project management tools
Ability to work on-site a minimum of 3 days per week and travel up to 30% of the time for activations, training, and support.

Why us?

These are the recruiting steps that await you:

Culture Fit - In the first interview with our people team, you'll get a first glimpse of our culture and company
Professional discussion - Here you'll delve into the technical aspects with our representatives and learn all about the role and its responsibilities
In the final round, Meta would, of course, like to get to know you in a brief interview

Apply for this job

About us

WE LEAD INSPIRING BRANDS TO SUCCESS.
We enable tech-brands to scale up European retail. With a proven framework of growth and cutting-edge technology we build the right strategy to address your retail touchpoints of tomorrow. Our top-talents secure executional excellence and turn your vision into measurable results.

OUR CORE-VALUES

TAKE THE LEAD: You are proactive and own your business.
DATA BUILDS OPINION: You argue based on observations instead of assumptions.
GO WHERE THE PAIN IS: You are actively facing challenges to keep growing.
TRUST FORMS LOYALTY: You seek win-win solutions and building long-term successful relationships is your passion
SPREAD GOOD VIBES: You can inspire your fellow human beings, are empathetic, and celebrate successes as a team.

THIS IS HOW OUR COLLEAGUES RATE US:

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VIDEO OF OUR TEAM EVENTS

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We look forward to hearing from you!

We appreciate your interest in nonplusultra Sales GmbH. Please fill out the following short form. If you experience any difficulties uploading your data, please feel free to contact us via email at hr@nonplusultra.eu.